Because our products are food items, we cannot accept returns, But if something is wrong with your order, we will put it right. This policy is part of our Terms & Conditions.
Cancelling an order
- You can cancel an order at any time before it is dispatched by contacting us with your order number. Prepaid orders are refunded in full.
- Once an order has been dispatched it cannot be cancelled.
- We may cancel an order if a product is out of stock, the price was displayed incorrectly, the address is not serviceable, or we suspect fraud. If we cancel, any amount paid is refunded in full.
Damaged, defective, wrong or expired products
If your order arrives damaged, leaking, tampered with, incomplete, past its best-before date, or you received the wrong product:
- Contact us within 48 hours of delivery at averixoverseas@gmail.com or +91 74046 90885.
- Share your order number and clear photos of the outer box, the product and its label (an unboxing video helps).
- Once verified, we will send a free replacement of your product.
What we cannot accept
- Opened or used packs (unless damaged, defective or wrong as described above)
- Products returned without contacting us first
- Issues reported more than 48 hours after delivery (damage)
- Differences in personal taste
Refused deliveries
If a prepaid order is refused at the door, we will not refund any value or price paid earlier.
How refunds are paid
- Prepaid orders: refunded to the original payment method (card, UPI or net banking).
- Refunds are initiated within 2-4 business days of approval. Your bank or payment provider usually takes 5–7 business days to show the amount.
Contact
Averix Overseas Private Limited, Office at #05, 2nd Floor, Salarpur Road, Kurukshetra, Haryana · averixoverseas@gmail.com · +91 74046 90885
