These terms apply to your use of thearomia.com (the “website”) and to orders placed on it. The website is operated by Averix Overseas Private Limited, Office at #05, 2nd Floor, Salarpur Road, Kurukshetra, Haryana (“Aromia”, “we”, “us”). By using the website or placing an order you agree to these terms.
1. Products and information
We try to describe and photograph our products accurately. Colours, packaging and the appearance of brewed infusions may vary slightly from images. Ingredient lists on the pack are authoritative. Our products are food products, not medicines; please read our health disclaimer.
2. Prices and payment
- Prices are in Indian Rupees and include applicable taxes unless stated otherwise. Shipping and any Cash on Delivery fee are shown before you pay.
- If a price is shown incorrectly because of an obvious error, we may cancel the order and refund you in full.
- Online payments are processed by our payment gateway. We do not store card details.
3. Orders
An order is accepted when we confirm it by email. We may refuse or cancel an order — for example if a product is unavailable, the delivery address is not serviceable, or we suspect fraud or resale — and will refund any amount paid.
4. Delivery, returns and refunds
Delivery is covered by our shipping policy, and cancellations, returns and refunds by our returns, refunds & cancellation policy.
5. Your account
Keep your password confidential. You are responsible for activity on your account. Tell us immediately if you believe it has been misused.
6. Acceptable use
Do not misuse the website — for example by attempting unauthorised access, interfering with its operation, scraping it, or placing fraudulent orders. We may suspend accounts that break these terms.
7. Intellectual property
The Aromia name, logo, product names, designs, text, photographs and videos on this website belong to Averix Overseas Private Limited or its licensors and may not be copied or used without written permission.
8. Reviews and messages
Anything you send us must be lawful and accurate. We may use feedback you send to improve our products.
9. Liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, or for delays caused by events beyond our reasonable control. Nothing in these terms limits your rights as a consumer under Indian law.
10. Governing law
These terms are governed by the laws of India. Courts at Kurukshetra, Haryana have jurisdiction, subject to any consumer’s right to approach a consumer commission where they reside.
11. Grievance officer
As required under the Consumer Protection (E-Commerce) Rules, 2020, complaints can be addressed to our Grievance Officer: Averix Overseas Private Limited, Office at #05, 2nd Floor, Salarpur Road, Kurukshetra, Haryana · averixoverseas@gmail.com · +91 74046 90885. We acknowledge complaints within 48 hours and aim to resolve them within one month.
12. Changes
We may update these terms. The version on this page when you place an order applies to that order.
