This policy explains how orders placed on this website are shipped. It is part of our Terms & Conditions.
Where we deliver
We currently deliver to addresses within India that are serviced by our courier partners. If your PIN code is not serviceable, we will contact you and refund any amount paid.
Dispatch time
Orders are usually packed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays) of the order being confirmed. Orders placed after 4 pm or on a Sunday or holiday are processed on the next business day.
Delivery time
- Metro cities: usually 3–5 business days after dispatch
- Rest of India: usually 4–7 business days after dispatch
- Remote areas and the North-East: up to 10 business days
These are estimates; delays can occasionally happen because of weather, festivals, strikes or courier issues beyond our control. We will keep you informed if your order is delayed.
Shipping charges
Shipping charges, any free-shipping threshold and any Cash on Delivery fee are shown in your bag and at checkout before you pay.
Tracking your order
When your order is dispatched we will email you the courier name and tracking number. You can also check the status on our Track order page.
Failed delivery
If the courier cannot deliver after repeated attempts, or the address is incomplete or incorrect, the parcel may be returned to us. For prepaid orders we will either re-ship (re-shipping charges may apply) or refund the order value minus shipping charges. Please make sure your address and phone number are correct.
Damaged or tampered parcels
Please do not accept a parcel that is visibly damaged or tampered with. If you notice damage after opening, contact us within 48 hours of delivery with photos — see our returns policy.
Contact
Averix Overseas Private Limited, Office at #05, 2nd Floor, Salarpur Road, Kurukshetra, Haryana · averixoverseas@gmail.com · +91 74046 90885
